Lock won't open?
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The iLOQ lock has no battery — it draws the energy to open from your phone's NFC field. That's why it needs firm and long-enough contact.

1. Open the iLOQ S50 app and keep it on screen.
2. Place the back of your phone directly on the lock reader.
3. Hold still for at least 3 seconds until the key is read and the knob unlocks.

For security reasons, the key has limited validity and must be refreshed from the server regularly.

1. Move somewhere with internet — Wi-Fi or mobile data.
2. Open the app and pull the screen down, or tap Refresh keys.
3. Wait until the key updates. After that, the lock opens even without signal.

The app can only open the lock via NFC. If it's off, nothing happens.

1. Open Settings → Connections (or search for "NFC").
2. Turn NFC on and try again.

Older and cheaper phones may not have NFC at all. If you can't find it in settings, contact us and we'll provide you with a FOB chip to open the lock instead of a phone.

Thick, metal or rugged cases and the metal plate from a magnetic car mount can weaken NFC or block it completely. The S50 lock has no battery and draws energy from your phone, so even a small loss is enough to keep it from opening.

1. Remove the thick or metal case and place the phone directly against the knob.
2. If there is a metal plate from a magnetic mount on the phone or under the case, remove it.
3. Take payment and other contactless cards out of the case — they interfere too.

The app sees the lock, but access is denied. This is usually an expired key, an unpaid rent payment, an ended rental, or access-rights settings.

Only we can fix this on the management side. Contact us and we'll restore access — usually within moments.

1. Update the iLOQ S50 app to the latest version — older Apple Pay issues are already fixed.
2. Hold the phone to the lock with the spot the app marks with a target on screen (the top part on iPhone).
3. Keep the app open in the foreground and hold until the lock opens.

The iLOQ app requires the phone to use automatic date and time from the network. With manually set time the key is evaluated as invalid and the lock won't open.

1. Open Settings → Date & time (iPhone: General → Date & Time).
2. Turn on Set automatically.
3. Refresh the keys in the app and try again.

The order matters: app first, then the link.

1. Install the iLOQ S50 app from the App Store or Google Play.
2. Only then tap the registration link from the SMS or e-mail.

If the link only opens in a browser and the key doesn't register, or no message arrived at all, check your spam folder and contact us — we'll send a new link.

After reinstalling the app or switching phones, the original key stops working.

Contact us and we'll send you a new registration link. The old link won't work again.

The lock draws energy from your phone's NFC field. With a nearly dead battery the field is weak and opening may fail.

Charge the phone to at least 15–20 % and try again. Better to arrive at the storage with a charged phone.

1. Close the app and open it again, or restart your phone.
2. If that doesn't help, uninstall and reinstall the app — then request a new registration link from us.
3. Also check your internet connection; the iLOQ server is occasionally briefly unavailable.

Allow notifications for the app in your phone settings:

Settings → Apps → iLOQ S50 → Notifications and turn them on.

Work phones under company management (MDM) may block the app or the NFC function.

Ask your company's IT department to allow the iLOQ S50 app and the use of NFC.

Yes. You don't need internet to open the lock itself, as long as your key is valid.

Internet is only needed for the initial registration and refreshing keys — do those in advance somewhere with signal.

Yes. Instead of the mobile key you can use a rechargeable FOB chip — hold it to the lock just like a phone.

1. Write or call us and rent the chip.
2. We can send it to you via Packeta, no need to go anywhere.

This service is paid. The mobile key on your phone is provided free of charge.